Hello,

Yesterday I updated the software of the Intuos M (Bluetooth) to the latest version (6.3.38-3) and gave me some problems:

• The Wacom Desktop Center app tried to open but it took too many time and had to exit the app by force. (when the tablet was connected by Bluetooth)
• The computer showed it was connected to the tablet (Bluetooth) and the tablet light was on blue nevertheless the pen did nothing.
• Once I disconnected the Bluetooth and connected it by cable the tablet worked and the app opened correctly.

I have tried:

• To uninstall Wacom Desktop Center App and install it newly from the Wacom webpage.
• Restart the laptop.
• Forget the Bluetooth pairing and do it again.

Nothing has worked yet, my concerns are on the update (6.3.38-3) having some issues with Bluetooth. Still I can’t use the tablet by Bluetooth, only by cable.

Thank you very much in advance.